Availity incident

CARESOURCE - Multiple Transactions - Due to scheduled maintenance Eligibility and Benefits Inquiry and Claim Status Inquiry transactions will be unavailable Tuesday, July 21st from 5:00:00 PM EDT through 8:00:00 PM EDT Tuesday, July 21st.

Resolved after 24 days 2 hours, affecting HUMANA-CARESOURCE and CARESOURCE OF OHIO and 1 more, on July 21, 2026.

scheduled Jul 21, 2026, 08:53 PM UTC

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.

Started: Jul 21, 2026, 08:53 PM UTC
Resolved: Aug 14, 2026, 11:12 PM UTC
Duration: 24d 2h
Detected by Pingoru: Jul 21, 2026, 08:53 PM UTC

Affected components

HUMANA-CARESOURCECARESOURCE OF OHIOCARESOURCE OF INDIANACARESOURCE OF WEST VIRGINIACARESOURCE OF GEORGIA

Update timeline

scheduled Jul 21, 2026, 08:53 PM UTC

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.

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