Availity incident
Multiple Payers - PGBA, TRICARE WEST REGION, TRICARE WEST - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry transactions are currently unavailable.
Resolved after 10 hours 30 minutes, affecting TRICARE WEST and TRICARE WEST REGION and 1 more, on July 20, 2026.
We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with Timeout/No Response Received/AAA*42 errors. Customers are receiving AV07/VT07_037/AAA*42 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
Affected components
Update timeline
- identified Jul 20, 2026, 10:03 AM UTC
We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with Timeout/No Response Received/AAA*42 errors. Customers are receiving AV07/VT07_037/AAA*42 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
- resolved Jul 20, 2026, 08:34 PM UTC
This incident has been resolved.
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