Availity incident
Multiple Payers - 60054, AETNA - 270 - Eligibility and Benefits Inquiry B2B transactions are currently unavailable.
Resolved on July 18, 2026, affecting 60054 and AETNA.
We are seeing Eligibility and Benefits Inquiry transactions failing with VT06_036 errors. Customers are receiving URL open errors. Next Steps and ETA for resolution: As of 7/18/2026, 1:42:00 AM we are seeing successful transactions. We are considering this issue resolved. We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
Affected components
Update timeline
- resolved Jul 18, 2026, 05:50 AM UTC
We are seeing Eligibility and Benefits Inquiry transactions failing with VT06_036 errors. Customers are receiving URL open errors. Next Steps and ETA for resolution: As of 7/18/2026, 1:42:00 AM we are seeing successful transactions. We are considering this issue resolved. We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
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