Availity incident

Multiple Payers - HFRST, MTAIN, TRICARE WEST, BCBS of Kansas City, TRICARE FOR LIFE, AMERIHEALTH CARITAS NORTH CAROLINA, PACIFICSOURCE HEALTH PLANS, TRIWEST - TRICARE (276), CALOPTIMA - Claim Status Inquiry - Claim Status Inquiry transactions are curre...

Resolved after 9 days 16 hours, affecting TRICARE WEST and TRICARE FOR LIFE and 1 more, on July 15, 2026.

identified Jul 15, 2026, 01:10 PM UTC

We are seeing Claim Status Inquiry transactions failing with Timeout errors. Customers are receiving AV07/timeout errors. Next Steps and ETA for resolution: Please reach out to the payer for assistance. Availity continues to monitor for resolution.

Started: Jul 15, 2026, 01:10 PM UTC
Resolved: Jul 25, 2026, 05:11 AM UTC
Duration: 9d 16h
Detected by Pingoru: Jul 15, 2026, 01:10 PM UTC

Affected components

TRICARE WESTTRICARE FOR LIFECALOPTIMATRIWEST - TRICARE (276)BCBS of Kansas CityHFRSTMTAINAMERIHEALTH CARITAS NORTH CAROLINAPACIFICSOURCE HEALTH PLANS

Update timeline

identified Jul 15, 2026, 01:10 PM UTC

We are seeing Claim Status Inquiry transactions failing with Timeout errors. Customers are receiving AV07/timeout errors. Next Steps and ETA for resolution: Please reach out to the payer for assistance. Availity continues to monitor for resolution.
resolved Jul 25, 2026, 05:11 AM UTC

This incident has been resolved.

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