Availity incident
Multiple Payers - TRICARE WEST REGION, PGBA, TRICARE WEST - 270 - Eligibility and Benefits Inquiry transactions are experiencing intermittent failures.
Resolved after 5 days 14 hours, affecting PGBA and TRICARE WEST REGION and 1 more, on April 27, 2026.
We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42/Invalid Response errors. Customers are receiving AAA*42/AV03/VT07_037 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
Affected components
Update timeline
- identified Apr 27, 2026, 06:30 PM UTC
We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42/Invalid Response errors. Customers are receiving AAA*42/AV03/VT07_037 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
- resolved May 03, 2026, 08:31 AM UTC
This incident has been resolved.
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