Availity incident
Multiple Payers - FRH-FREEDOM HEALTH INC., FREEDOM HEALTH PLAN, OPT-OPTIMUM HEALTHCARE INC. - 270 - Eligibility and Benefits Inquiry B2B transactions are currently unavailable.
Resolved after 3 days 10 hours, affecting FREEDOM HEALTH PLAN and FRH-FREEDOM HEALTH INC. and 1 more, on July 9, 2026.
We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
Affected components
Update timeline
- identified Jul 09, 2026, 10:26 PM UTC
We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
- resolved Jul 13, 2026, 08:46 AM UTC
This incident has been resolved.
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