Availity incident
Multiple Payers - IMAGINE360 ADMINISTRATORS (GPA), EMPLOYEE BENEFIT MANAGEMENT SYSTEM (EBMS) - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry transactions are currently unavailable.
Resolved after 4 days 19 hours, affecting IMAGINE360 ADMINISTRATORS (GPA) and EMPLOYEE BENEFIT MANAGEMENT SYSTEM (EBMS), on July 8, 2026.
We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with timeouts. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
Affected components
Update timeline
- identified Jul 08, 2026, 01:31 PM UTC
We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with timeouts. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
- resolved Jul 13, 2026, 08:57 AM UTC
This incident has been resolved.
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