Availity incident

DORADO - Multiple Transactions - Eligibility and Benefits Inquiry transactions are currently unavailable.

Resolved after 2 days 10 hours, affecting Santa Clara Family Health Plan and MARYLAND MEDICAID and 1 more, on July 4, 2026.

identified Jul 04, 2026, 05:17 AM UTC

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with VT06_036/AV07 errors. Customers are receiving Gateway errors. Next Steps and ETA for resolution: Please reach out to the payer for assistance. Availity continues to monitor for resolution.

Started: Jul 04, 2026, 05:16 AM UTC
Resolved: Jul 06, 2026, 03:28 PM UTC
Duration: 2d 10h
Detected by Pingoru: Jul 04, 2026, 05:16 AM UTC

Affected components

Santa Clara Family Health PlanMARYLAND MEDICAIDBOSTON MEDICAL CENTER HEALTHNET PLANHEALTH PLAN SAN JOAQUINVIVANYHSBSPremier HealthMagnacareNEW YORK MEDICAID

Update timeline

identified Jul 04, 2026, 05:16 AM UTC

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with VT06_036/AV07 errors. Customers are receiving Gateway errors. Next Steps and ETA for resolution: Please reach out to the payer for assistance. Availity continues to monitor for resolution.
identified Jul 04, 2026, 05:17 AM UTC

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with VT06_036/AV07 errors. Customers are receiving Gateway errors. Next Steps and ETA for resolution: Please reach out to the payer for assistance. Availity continues to monitor for resolution.
resolved Jul 06, 2026, 03:28 PM UTC

This incident has been resolved.

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