Availity incident
Multiple Payers - HORIZON BCBS NEW JERSEY, HORIZONBCBSNJ_WEB, BCNJC - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry transactions are now processing normally.
Resolved on July 1, 2026, affecting HORIZON BCBS NEW JERSEY and HORIZONBCBSNJ_WEB and 1 more.
We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with timeout/timeout errors. Customers are receiving AV01/VT05_035 errors. Next Steps and ETA for resolution: As of 7/1/2026, 9:45:00 AM we are seeing successful transactions. We are considering this issue resolved. We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
Affected components
Update timeline
- resolved Jul 01, 2026, 02:05 PM UTC
We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with timeout/timeout errors. Customers are receiving AV01/VT05_035 errors. Next Steps and ETA for resolution: As of 7/1/2026, 9:45:00 AM we are seeing successful transactions. We are considering this issue resolved. We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
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