Availity incident
EMPOWER ARKANSAS - 270/276 - Claim Status Inquiry B2B transactions are currently unavailable.
Resolved after 12 days 13 hours, affecting EMPOWER ARKANSAS, on April 26, 2026.
We are seeing Claim Status Inquiry and Eligibility and Benefits Inquiry transactions failing with VT06_036 errors. Customers are receiving Invalid Respond errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
Affected components
Update timeline
- identified Apr 26, 2026, 08:40 AM UTC
We are seeing Claim Status Inquiry transactions failing with VT06_036 errors. Customers are receiving Invalid Respond errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
- identified May 01, 2026, 01:03 AM UTC
We are seeing Claim Status Inquiry and Eligibility and Benefits Inquiry transactions failing with VT06_036 errors. Customers are receiving Invalid Respond errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
- identified May 01, 2026, 06:50 PM UTC
We are seeing Claim Status Inquiry and Eligibility and Benefits Inquiry transactions failing with VT06_036 errors. Customers are receiving Invalid Respond errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
- resolved May 08, 2026, 10:38 PM UTC
This incident has been resolved.
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