Availity incident
Multiple Payers - - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry B2B transactions are currently unavailable.
Resolved after 23 hours 8 minutes, on April 26, 2026.
We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with VT06_013 errors. Customers are receiving Invalid Response errors. Next Steps and ETA for resolution: We are seeing an increase in Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing due to Blue Exchange maintenance. We will continue to monitor transactions and update with any changes. Availity continues to monitor for resolution.
Update timeline
- identified Apr 26, 2026, 07:07 AM UTC
We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with VT06_013 errors. Customers are receiving Invalid Response errors. Next Steps and ETA for resolution: We are seeing an increase in Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing due to Blue Exchange maintenance. We will continue to monitor transactions and update with any changes. Availity continues to monitor for resolution.
- resolved Apr 27, 2026, 06:16 AM UTC
This incident has been resolved.
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