Availity incident

CAREPLUS - Multiple Transactions - As of May 1, 2026, Availity will no longer support submission of retro authorization requests for Medicare members. Reminder, per CMS guidance, requests submitted after services are fully furnished must be processed a...

Resolved on June 30, 2026, affecting CAREPLUS.

resolved Jun 30, 2026, 05:29 PM UTC

We are seeing Health Care Services Inquiry, HCSR Detailed Auth/Referral, HCSR Inpatient Auth and HCSR Outpatient Auth transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.

Started: Jun 30, 2026, 05:29 PM UTC
Resolved: Jun 30, 2026, 05:29 PM UTC
Duration: –
Detected by Pingoru: Jun 30, 2026, 05:29 PM UTC

Affected components

CAREPLUS

Update timeline

resolved Jun 30, 2026, 05:29 PM UTC

We are seeing Health Care Services Inquiry, HCSR Detailed Auth/Referral, HCSR Inpatient Auth and HCSR Outpatient Auth transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.

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