Availity incident
Multiple Payers - AMERIHEALTH CARITAS NEW HAMPSHIRE, AMERIHEALTH CARITAS NORTH CAROLINA, AMERIHEALTH DISTRICT OF COLUMBIA, AMERIHEALTH CARITAS DELAWARE, AMERIHEALTH CARITAS NORTH CAROLINA, PRESTIGE HEALTH CHOICE - 270 - Eligibility and Benefits Inquiry...
Resolved after 1 hour 56 minutes, affecting AMERIHEALTH CARITAS NEW HAMPSHIRE and AMERIHEALTH CARITAS NORTH CAROLINA and 1 more, on June 27, 2026.
We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
Affected components
Update timeline
- identified Jun 27, 2026, 07:31 AM UTC
We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
- identified Jun 27, 2026, 07:46 AM UTC
We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
- resolved Jun 27, 2026, 09:28 AM UTC
This incident has been resolved.
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