Availity incident
OPTIMA/SENTARA - 270 - Eligibility and Benefits Inquiry transactions are currently unavailable.
Resolved after 1 hour 10 minutes, affecting OPTIMA/SENTARA, on June 27, 2026.
We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors. Customers are receiving timeout errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
Affected components
Update timeline
- identified Jun 27, 2026, 05:01 AM UTC
We are seeing 270 transactions failing with timeout errors. Customers are receiving timeout errors. Next Steps and ETA for resolution: There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
- identified Jun 27, 2026, 06:05 AM UTC
We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors. Customers are receiving timeout errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
- resolved Jun 27, 2026, 06:12 AM UTC
This incident has been resolved.
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