Availity incident
Multiple Payers - HEALTH PLAN SAN JOAQUIN, BLUE SHIELD OF NORTHEASTERN NEW YORK, HAPMC, VIVA, KSRA, LA CARE HEALTH PLAN, HLTPM, NY, CORESOURCE (FMH), AmeriHealth Administrators, USAAM, NV, AETNA SENIOR SUPPLEMENTAL INSURANCE, ELDERPLAN, HSBS, SHSC, SEL...
Resolved on June 26, 2026, affecting HAPMC and HLTPM and 1 more.
We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: As of 6/26/2026, 3:40:00 AM we are seeing successful transactions. We are considering this issue resolved. Please reach out to the payer for assistance. Availity continues to monitor for resolution.
Affected components
Update timeline
- resolved Jun 26, 2026, 07:48 AM UTC
We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: As of 6/26/2026, 3:40:00 AM we are seeing successful transactions. We are considering this issue resolved. Please reach out to the payer for assistance. Availity continues to monitor for resolution.
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