Availity incident
HCSC - Multiple Transactions - Eligibility and Benefits Inquiry, Claim Status Inquiry and Health Care Services Inquiry transactions are now processing normally.
Resolved on June 25, 2026, affecting BCBSMT and BCBSIL and 1 more.
We are seeing Eligibility and Benefits Inquiry, Claim Status Inquiry and Health Care Services Inquiry transactions failing with AV07/timeout/E2:0/timeout errors. Customers are receiving AV07/AV01/E2:0/VT05_035 errors. Next Steps and ETA for resolution: As of 6/25/2026, 10:49:00 AM we are seeing successful transactions. We are considering this issue resolved. We received a notice from the payer that they are experiencing issues. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
Affected components
Update timeline
- resolved Jun 25, 2026, 03:25 PM UTC
We are seeing Eligibility and Benefits Inquiry, Claim Status Inquiry and Health Care Services Inquiry transactions failing with AV07/timeout/E2:0/timeout errors. Customers are receiving AV07/AV01/E2:0/VT05_035 errors. Next Steps and ETA for resolution: As of 6/25/2026, 10:49:00 AM we are seeing successful transactions. We are considering this issue resolved. We received a notice from the payer that they are experiencing issues. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
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