Availity incident
Multiple Payers - DEAN HEALTH PLANS, MEDICAHEALTHPLANS, MEDICA IFB, MEDICA GOVERNMENT PROGRAMS, MEDICA (UNITEDHEALTHCARE), Prevea360 - Multiple Transactions - Eligibility and Benefits Inquiry, Claim Status Inquiry, HCSR Outpatient Auth, Health Care Ser...
Resolved after 3 hours 34 minutes, affecting DEAN HEALTH PLANS and MEDICAHEALTHPLANS and 1 more, on June 22, 2026.
We are seeing Eligibility and Benefits Inquiry, Claim Status Inquiry, HCSR Outpatient Auth, Health Care Services Inquiry and HCSR Inpatient Auth transactions failing with Timeout/Invalid Response/No Response Received errors. Customers are receiving AV01/AV07/VT06_036 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
Affected components
Update timeline
- identified Jun 22, 2026, 03:23 PM UTC
We are seeing Eligibility and Benefits Inquiry, Claim Status Inquiry, HCSR Outpatient Auth, Health Care Services Inquiry and HCSR Inpatient Auth transactions failing with Timeout/Invalid Response/No Response Received errors. Customers are receiving AV01/AV07/VT06_036 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
- resolved Jun 22, 2026, 06:58 PM UTC
This incident has been resolved.
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