Availity incident

Multiple Payers - HIGHMARK BCBS DELAWARE HEALTH OPTIONS INCORPORATED, SMARTDATASOLUTIONS RP063 - 270 - Eligibility and Benefits Inquiry B2B transactions are currently unavailable.

Resolved after 1 day 2 hours, affecting HIGHMARK BCBS DELAWARE HEALTH OPTIONS INCORPORATED and SMARTDATASOLUTIONS RP063, on June 21, 2026.

identified Jun 21, 2026, 06:06 AM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with VT07_037 errors. Customers are receiving Invalid Response - org.apache.cxf.binding.soap.SoapFault: java.io.FileNotFoundException: /W/SmartDataSolutions/webapps/quickclaim/WEB-INF/lib/sds-attic-1.0.jar (Bad file descriptor) errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.

Started: Jun 21, 2026, 06:06 AM UTC
Resolved: Jun 22, 2026, 08:45 AM UTC
Duration: 1d 2h
Detected by Pingoru: Jun 21, 2026, 06:06 AM UTC

Affected components

HIGHMARK BCBS DELAWARE HEALTH OPTIONS INCORPORATEDSMARTDATASOLUTIONS RP063

Update timeline

identified Jun 21, 2026, 06:06 AM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with VT07_037 errors. Customers are receiving Invalid Response - org.apache.cxf.binding.soap.SoapFault: java.io.FileNotFoundException: /W/SmartDataSolutions/webapps/quickclaim/WEB-INF/lib/sds-attic-1.0.jar (Bad file descriptor) errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
resolved Jun 22, 2026, 08:45 AM UTC

This incident has been resolved.

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