Availity incident
Multiple Payers - AETNA BETTER HEALTH, MERCY CARE ARIZONA, AETNA BETTER HEALTH KENTUCKY - 270 - Eligibility and Benefits Inquiry B2B transactions are currently unavailable.
Resolved on June 20, 2026, affecting MERCY CARE ARIZONA and AETNA BETTER HEALTH and 1 more.
We are seeing Eligibility and Benefits Inquiry transactions failing with VT06_036 errors. Customers are receiving Invalid Response errors. Next Steps and ETA for resolution: As of 6/20/2026, 2:00:00 AM we are seeing successful transactions. We are considering this issue resolved. Please reach out to the payer for assistance. Availity continues to monitor for resolution.
Affected components
Update timeline
- resolved Jun 20, 2026, 06:17 AM UTC
We are seeing Eligibility and Benefits Inquiry transactions failing with VT06_036 errors. Customers are receiving Invalid Response errors. Next Steps and ETA for resolution: As of 6/20/2026, 2:00:00 AM we are seeing successful transactions. We are considering this issue resolved. Please reach out to the payer for assistance. Availity continues to monitor for resolution.
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