Availity incident
PARKLAND COMMUNITY HEALTH PLAN - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry B2B transactions are currently unavailable.
Resolved after 17 hours 6 minutes, affecting PARKLAND COMMUNITY HEALTH PLAN, on June 20, 2026.
We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with timeout/timeout errors. Customers are receiving VT05_035 and AV01 errors. Next Steps and ETA for resolution: There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
Affected components
Update timeline
- identified Jun 20, 2026, 05:16 AM UTC
We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with timeout/timeout errors. Customers are receiving VT05_035 and AV01 errors. Next Steps and ETA for resolution: There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
- identified Jun 20, 2026, 05:34 AM UTC
We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with timeout/timeout errors. Customers are receiving VT05_035 and AV01 errors. Next Steps and ETA for resolution: There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
- resolved Jun 20, 2026, 10:23 PM UTC
This incident has been resolved.
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