Availity incident
Multiple Payers - WELL SENSE, EL PASO FIRST HEALTH PLANS - CHIP, EMBLEM HEALTH - GROUP HEALTH INCORPORATED (GHI), 100347, GHI - GROUP HEALTH INC - 270 - Eligibility and Benefits Inquiry B2B transactions are currently unavailable.
Resolved after 2 days 20 hours, affecting WELL SENSE and EL PASO FIRST HEALTH PLANS - CHIP and 1 more, on June 20, 2026.
We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: We received a notice from the payer that they are experiencing issues. We will continue to monitor and send updates as available. There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
Affected components
Update timeline
- identified Jun 20, 2026, 12:33 AM UTC
We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
- identified Jun 22, 2026, 03:06 PM UTC
We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: We received a notice from the payer that they are experiencing issues. We will continue to monitor and send updates as available. There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
- resolved Jun 22, 2026, 09:31 PM UTC
This incident has been resolved.
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