Availity incident
Multiple Payers - BCBSTENNESSEE, BCBS TENNESSEE, SB890 - 270 - Eligibility and Benefits Inquiry transactions are now processing normally.
Resolved on June 15, 2026, affecting BCBS TENNESSEE and BCBSTENNESSEE and 1 more.
We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors. Customers are receiving timeouts. Next Steps and ETA for resolution: As of 6/15/2026, 12:52:00 PM we are seeing successful transactions. We are considering this issue resolved. We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
Affected components
Update timeline
- resolved Jun 15, 2026, 05:23 PM UTC
We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors. Customers are receiving timeouts. Next Steps and ETA for resolution: As of 6/15/2026, 12:52:00 PM we are seeing successful transactions. We are considering this issue resolved. We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
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