Availity incident

Multiple Payers - BCBS SOUTH CAROLINA, BCBS South Carolina, BCBS SOUTH CAROLINA FEDERAL EMPLOYEE PROGRAM, BCBS SOUTH CAROLINA - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry transactions are currently unavailable.

Resolved after 8 days 17 hours, affecting BCBS SOUTH CAROLINA and BCBS South Carolina and 1 more, on June 11, 2026.

identified Jun 12, 2026, 01:09 PM UTC

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with timeout/timeout errors. Customers are receiving Timeout/Invalid Response errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.

Started: Jun 11, 2026, 09:26 AM UTC
Resolved: Jun 20, 2026, 02:33 AM UTC
Duration: 8d 17h
Detected by Pingoru: Jun 11, 2026, 09:26 AM UTC

Affected components

BCBS SOUTH CAROLINABCBS South CarolinaBCBS SOUTH CAROLINA FEDERAL EMPLOYEE PROGRAM

Update timeline

identified Jun 11, 2026, 09:26 AM UTC

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with Timeout/Invalid Response errors. Customers are receiving timeout/timeout errors. Next Steps and ETA for resolution: There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
identified Jun 11, 2026, 05:52 PM UTC

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with timeout/timeout errors. Customers are receiving Timeout/Invalid Response errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
identified Jun 12, 2026, 01:09 PM UTC

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with timeout/timeout errors. Customers are receiving Timeout/Invalid Response errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
resolved Jun 20, 2026, 02:33 AM UTC

This incident has been resolved.

Your product runs on more than Availity

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.