Availity incident

Multiple Payers - 60054, AETNA - Multiple Transactions - Due to scheduled maintenance HCSR Inpatient Auth, HCSR Outpatient Auth and HCSR Referral transactions will be unavailable Friday, April 24th from 11:00:00 PM EDT through 1:00:00 AM EDT Saturday, ...

Resolved after 37 days 16 hours, affecting AETNA and 60054, on April 24, 2026.

scheduled Apr 24, 2026, 10:18 PM UTC

We are seeing HCSR Inpatient Auth, HCSR Outpatient Auth and HCSR Referral transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.

Started: Apr 24, 2026, 10:18 PM UTC
Resolved: Jun 01, 2026, 03:11 PM UTC
Duration: 37d 16h
Detected by Pingoru: Apr 24, 2026, 10:18 PM UTC

Affected components

AETNA60054

Update timeline

scheduled Apr 24, 2026, 10:18 PM UTC

We are seeing HCSR Inpatient Auth, HCSR Outpatient Auth and HCSR Referral transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.

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