Availity incident
REGENCE - Multiple Transactions - Preauthorization Outage. Downtime is 5/28/2026 from 7pm PT -- 11pm PT.
Resolved after 58 days 4 hours, affecting REGENCE BLUESHIELD OF IDAHO and REGENCE BCBS OF OREGON and 1 more, on May 27, 2026.
We are seeing HCSR Inpatient Auth, HCSR Outpatient Auth and PreAuth Provider Specialty transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.
Affected components
Update timeline
- scheduled May 27, 2026, 02:28 PM UTC
We are seeing HCSR Inpatient Auth, HCSR Outpatient Auth and PreAuth Provider Specialty transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.
- scheduled May 28, 2026, 09:36 PM UTC
We are seeing HCSR Inpatient Auth, HCSR Outpatient Auth and PreAuth Provider Specialty transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.
- scheduled May 28, 2026, 09:39 PM UTC
We are seeing HCSR Inpatient Auth, HCSR Outpatient Auth and PreAuth Provider Specialty transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.
- scheduled May 28, 2026, 09:41 PM UTC
We are seeing HCSR Inpatient Auth, HCSR Outpatient Auth and PreAuth Provider Specialty transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.
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