Availity incident

WELLPOINT - Multiple Transactions - Anthem’s Interactive Care Reviewer will undergo maintenance and be unavailable from 11 PM ET on Friday, May 15th till 3 AM ET on Saturday, May 16th

Resolved after 20 days 19 hours, affecting OTHER BLUE PLANS ANTHEM - WI and ANTHEM - MO and 1 more, on May 11, 2026.

scheduled May 13, 2026, 05:11 PM UTC

We are seeing HCSR Inpatient Auth, HCSR Outpatient Auth, HCSR Detailed Auth/Referral and HCSR Referral transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.

Started: May 11, 2026, 08:08 PM UTC
Resolved: Jun 01, 2026, 03:11 PM UTC
Duration: 20d 19h
Detected by Pingoru: May 11, 2026, 08:08 PM UTC

Affected components

OTHER BLUE PLANS ANTHEM - WIANTHEM - MOANTHEM - WIOTHER BLUE PLANS EMPIRE BCBS - NYOTHER BLUE PLANS - BCBSGAOTHER BLUE PLANS ANTHEM - INOTHER BLUE PLANS ANTHEM - KYOTHER BLUE PLANS ANTHEM - MEOTHER BLUE PLANS ANTHEM - MOOTHER BLUE PLANS ANTHEM - NH

Update timeline

scheduled May 11, 2026, 08:08 PM UTC

We are seeing HCSR Inpatient Auth, HCSR Outpatient Auth, HCSR Detailed Auth/Referral and HCSR Referral transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.
scheduled May 13, 2026, 02:33 PM UTC

We are seeing HCSR Inpatient Auth, HCSR Outpatient Auth, HCSR Detailed Auth/Referral and HCSR Referral transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.
scheduled May 13, 2026, 02:37 PM UTC

We are seeing HCSR Inpatient Auth, HCSR Outpatient Auth, HCSR Detailed Auth/Referral and HCSR Referral transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.
scheduled May 13, 2026, 05:10 PM UTC

We are seeing HCSR Inpatient Auth, HCSR Outpatient Auth, HCSR Detailed Auth/Referral and HCSR Referral transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.
scheduled May 13, 2026, 05:11 PM UTC

We are seeing HCSR Inpatient Auth, HCSR Outpatient Auth, HCSR Detailed Auth/Referral and HCSR Referral transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.

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