Availity incident

Multiple Payers - 60054, AETNA, ALLINA HEALTH, SUTTER HEALTH AETNA, BANNER HEALTH, TEXAS HEALTH, INNOVATION HEALTH - Multiple Transactions - Due to scheduled maintenance, Submitters of Real Time Eligibility and Claim Status Inquiry transactions may exp...

Resolved after 32 days 16 hours, affecting AETNA and 60054 and 1 more, on April 29, 2026.

scheduled Apr 29, 2026, 10:18 PM UTC

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.

Started: Apr 29, 2026, 10:18 PM UTC
Resolved: Jun 01, 2026, 03:11 PM UTC
Duration: 32d 16h
Detected by Pingoru: Apr 29, 2026, 10:18 PM UTC

Affected components

AETNA60054BANNER HEALTHALLINA HEALTHSUTTER HEALTH AETNATEXAS HEALTHINNOVATION HEALTH

Update timeline

scheduled Apr 29, 2026, 10:18 PM UTC

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.

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