Availity incident
Multiple Payers - ABSOLUTE TOTAL CARE, FIDELIS CARE NEW YORK, AMBETTER HEALTH, WELLCARE BY ALLWELL, WELLCARE OKLAHOMA, WELLCARE PRIME BY ABSOLUTE TOTAL CARE, AMBETTER FROM FIDELIS CARE, WELLCARE NEW YORK, WELLCARE OF NORTH CAROLINA, Sunflower Health Pl...
Resolved after 39 days 18 hours, affecting Wellcare and SUPERIOR HEALTHPLAN and 1 more, on May 29, 2026.
We are seeing Health Care Services Inquiry, HCSR Detailed Auth/Referral, HCSR Inpatient Auth and HCSR Outpatient Auth transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.
Affected components
Update timeline
- identified May 29, 2026, 11:00 PM UTC
We are seeing HCSR Detailed Auth/Referral, Health Care Services Inquiry, HCSR Referral, HCSR Inpatient Auth, HCSR Outpatient Auth, Auth Submission, HCSR Real Time Authorization and Auth/Ref Routing transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.
- identified Jun 01, 2026, 07:21 PM UTC
We are seeing Health Care Services Inquiry transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.
- identified Jun 01, 2026, 07:22 PM UTC
We are seeing Health Care Services Inquiry transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.
- identified Jun 01, 2026, 08:02 PM UTC
We are seeing Health Care Services Inquiry, HCSR Detailed Auth/Referral, HCSR Inpatient Auth and HCSR Outpatient Auth transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.
- identified Jun 01, 2026, 08:11 PM UTC
We are seeing Health Care Services Inquiry, HCSR Detailed Auth/Referral, HCSR Inpatient Auth and HCSR Outpatient Auth transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.
- identified Jun 02, 2026, 01:53 PM UTC
We are seeing Health Care Services Inquiry, HCSR Detailed Auth/Referral, HCSR Inpatient Auth and HCSR Outpatient Auth transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.
- identified Jun 05, 2026, 05:46 PM UTC
We are seeing Health Care Services Inquiry, HCSR Detailed Auth/Referral, HCSR Inpatient Auth and HCSR Outpatient Auth transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.
- identified Jun 18, 2026, 05:32 PM UTC
We are seeing Health Care Services Inquiry, HCSR Detailed Auth/Referral, HCSR Inpatient Auth and HCSR Outpatient Auth transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.
- identified Jun 18, 2026, 05:38 PM UTC
We are seeing Health Care Services Inquiry, HCSR Detailed Auth/Referral, HCSR Inpatient Auth and HCSR Outpatient Auth transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.
- identified Jun 29, 2026, 02:12 PM UTC
We are seeing Health Care Services Inquiry, HCSR Detailed Auth/Referral, HCSR Inpatient Auth and HCSR Outpatient Auth transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.
- resolved Jul 08, 2026, 05:42 PM UTC
This incident has been resolved.
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