Availity incident

BCBSIL COMMUNITY HEALTH PLANS - Claim Status Inquiry - Claim Status Inquiry transactions are experiencing intermittent failures.

Resolved after 19 hours 34 minutes, affecting BCBSIL COMMUNITY HEALTH PLANS, on May 25, 2026.

identified May 25, 2026, 07:33 PM UTC

We are seeing Claim Status Inquiry transactions failing with timeouts. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.

Started: May 25, 2026, 07:33 PM UTC
Resolved: May 26, 2026, 03:08 PM UTC
Duration: 19h 34m
Detected by Pingoru: May 25, 2026, 07:33 PM UTC

Affected components

BCBSIL COMMUNITY HEALTH PLANS

Update timeline

identified May 25, 2026, 07:33 PM UTC

We are seeing Claim Status Inquiry transactions failing with timeouts. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
resolved May 26, 2026, 03:08 PM UTC

This incident has been resolved.

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