Availity incident
Multiple Payers - WBTPA, WebTPA - 270 - Eligibility and Benefits Inquiry B2B transactions are currently unavailable.
Resolved after 1 day 22 hours, affecting WBTPA and WebTPA, on May 24, 2026.
We are seeing Eligibility and Benefits Inquiry transactions failing with VT06_013 errors. Customers are receiving Invalid Response errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
Affected components
Update timeline
- identified May 24, 2026, 01:50 AM UTC
We are seeing Eligibility and Benefits Inquiry transactions failing with VT06_013 errors. Customers are receiving Invalid Response errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
- resolved May 26, 2026, 12:01 AM UTC
This incident has been resolved.
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