Availity incident
HEALTHPLANS INC - 270 - Eligibility and Benefits Inquiry transactions are now processing normally.
Resolved on May 19, 2026.
We are seeing Eligibility and Benefits Inquiry transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: As of 5/19/2026, 12:00:00 PM we are seeing successful transactions. We are considering this issue resolved. There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
Update timeline
- resolved May 19, 2026, 10:10 PM UTC
We are seeing Eligibility and Benefits Inquiry transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: As of 5/19/2026, 12:00:00 PM we are seeing successful transactions. We are considering this issue resolved. There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
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