Availity incident

Multiple Payers - BCBSAR, SKAI BLUE CROSS BLUE SHIELD, BCBSAR - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry transactions are currently unavailable.

Resolved after 5 hours 55 minutes, affecting BCBSAR and SKAI BLUE CROSS BLUE SHIELD, on May 19, 2026.

identified May 19, 2026, 04:14 PM UTC

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with timeouts. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.

Started: May 19, 2026, 04:14 PM UTC
Resolved: May 19, 2026, 10:10 PM UTC
Duration: 5h 55m
Detected by Pingoru: May 19, 2026, 04:14 PM UTC

Affected components

BCBSARSKAI BLUE CROSS BLUE SHIELD

Update timeline

identified May 19, 2026, 04:14 PM UTC

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with timeouts. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
resolved May 19, 2026, 10:10 PM UTC

This incident has been resolved.

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