Availity incident

Multiple Payers - WELLCARE PRIME BY ABSOLUTE TOTAL CARE, Wellcare, AMBETTER FROM FIDELIS CARE, WELLCARE NEW YORK, WELLCARE DELAWARE, WELLCARE KENTUCKY, TRILLIUM HEALTH RESOURCES, YOUTHCARE HEALTHCHOICE ILLINOIS, WELLCARE BY OHANA HEALTH PLAN, WELLCARE ...

Resolved after 2 hours 16 minutes, affecting Wellcare and CENTENE and 1 more, on May 19, 2026.

identified May 19, 2026, 01:37 PM UTC

We are seeing Health Care Services Inquiry, HCSR Inpatient Auth, HCSR Outpatient Auth, HCSR Detailed Auth/Referral and HCSR Referral transactions failing with timeout errors. Customers are receiving AV01 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.

Started: May 19, 2026, 01:37 PM UTC
Resolved: May 19, 2026, 03:53 PM UTC
Duration: 2h 16m
Detected by Pingoru: May 19, 2026, 01:37 PM UTC

Affected components

WellcareCENTENEBUCKEYE COMMUNITY HEALTH PLANABSOLUTE TOTAL CARECOORDINATED CAREHOME STATE HEALTH PLANCENTENE CORPORATIONWELLCARE PRIME BY ABSOLUTE TOTAL CAREAMBETTER FROM FIDELIS CAREWELLCARE NEW YORK

Update timeline

identified May 19, 2026, 01:37 PM UTC

We are seeing Health Care Services Inquiry, HCSR Inpatient Auth, HCSR Outpatient Auth, HCSR Detailed Auth/Referral and HCSR Referral transactions failing with timeout errors. Customers are receiving AV01 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
resolved May 19, 2026, 03:53 PM UTC

This incident has been resolved.

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