Availity incident

Multiple Payers - BLUE CROSS COMMUNITY OPTIONS, BLUE CROSS MEDICARE ADVANTAGE - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry transactions are currently unavailable.

Resolved after 5 hours 8 minutes, affecting BLUE CROSS COMMUNITY OPTIONS and BLUE CROSS MEDICARE ADVANTAGE, on April 22, 2026.

identified Apr 22, 2026, 01:45 PM UTC

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with timeouts. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.

Started: Apr 22, 2026, 01:45 PM UTC
Resolved: Apr 22, 2026, 06:53 PM UTC
Duration: 5h 8m
Detected by Pingoru: Apr 22, 2026, 01:45 PM UTC

Affected components

BLUE CROSS COMMUNITY OPTIONSBLUE CROSS MEDICARE ADVANTAGE

Update timeline

identified Apr 22, 2026, 01:45 PM UTC

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with timeouts. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
resolved Apr 22, 2026, 06:53 PM UTC

This incident has been resolved.

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