Availity incident
Multiple Payers - HUMANA, HUMANA, HUMANA HEALTHY HORIZON OH MEDICAID, HUMANA LONG TERM CARE, HUMANA HMO, HUMANA HMO, CompBenefits, Humana Dental Non Claims - Multiple Transactions - Eligibility and Benefits Inquiry, Claim Status Inquiry, Health Care Se...
Resolved after 54 minutes, affecting HUMANA LONG TERM CARE and HUMANA and 1 more, on April 22, 2026.
We are seeing Eligibility and Benefits Inquiry, Claim Status Inquiry, Health Care Services Inquiry, HCSR Outpatient Auth, HCSR Detailed Auth/Referral and HCSR Inpatient Auth transactions failing with timeout/timeout errors. Customers are receiving timeout/timeout errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
Affected components
Update timeline
- identified Apr 22, 2026, 06:56 AM UTC
We are seeing Eligibility and Benefits Inquiry, Claim Status Inquiry, Health Care Services Inquiry, HCSR Outpatient Auth, HCSR Detailed Auth/Referral and HCSR Inpatient Auth transactions failing with timeout/timeout errors. Customers are receiving timeout/timeout errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
- resolved Apr 22, 2026, 07:51 AM UTC
This incident has been resolved.
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