Availity incident
FIDELIS CARE NEW YORK - 270 - Eligibility and Benefits Inquiry transactions are currently unavailable.
Resolved after 1 hour 8 minutes, affecting FIDELIS CARE NEW YORK, on May 18, 2026.
We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors. Customers are receiving AAA*42 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
Affected components
Update timeline
- identified May 18, 2026, 11:07 PM UTC
We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors. Customers are receiving AAA*42 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
- resolved May 19, 2026, 12:15 AM UTC
This incident has been resolved.
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