Availity incident
Multiple Payers - Wellcare, WELLCARE OF NORTH CAROLINA, WELLCARE KENTUCKY, WELLCARE NEW YORK, 'OHANA HEALTH PLAN, WELLCARE BY OHANA HEALTH PLAN, WELLCARE - Multiple Transactions - Health Care Services Inquiry, HCSR Inpatient Auth, HCSR Outpatient Auth,...
Resolved after 8 hours 26 minutes, affecting Wellcare and WELLCARE OF NORTH CAROLINA and 1 more, on May 18, 2026.
We are seeing Health Care Services Inquiry, HCSR Inpatient Auth, HCSR Outpatient Auth, HCSR Detailed Auth/Referral and HCSR Referral transactions failing with AAA*42 errors. Customers are receiving AAA*42 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
Affected components
Update timeline
- identified May 18, 2026, 05:18 PM UTC
We are seeing Health Care Services Inquiry, HCSR Inpatient Auth, HCSR Outpatient Auth, HCSR Detailed Auth/Referral and HCSR Referral transactions failing with AAA*42 errors. Customers are receiving AAA*42 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
- resolved May 19, 2026, 01:44 AM UTC
This incident has been resolved.
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