Availity incident

OPTUM MEDICAL NETWORK (LIFEPRINT NETWORK) - 270 - Eligibility and Benefits Inquiry B2B transactions are currently unavailable.

Resolved after 27 minutes, affecting OPTUM MEDICAL NETWORK (LIFEPRINT NETWORK), on May 18, 2026.

identified May 18, 2026, 05:39 AM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.

Started: May 18, 2026, 05:39 AM UTC
Resolved: May 18, 2026, 06:07 AM UTC
Duration: 27m
Detected by Pingoru: May 18, 2026, 05:39 AM UTC

Affected components

OPTUM MEDICAL NETWORK (LIFEPRINT NETWORK)

Update timeline

identified May 18, 2026, 05:39 AM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
resolved May 18, 2026, 06:07 AM UTC

This incident has been resolved.

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