Availity incident

EMPLOYEE BENEFIT MANAGEMENT SYSTEM (EBMS) - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry transactions are currently unavailable.

Resolved after 5 days, affecting EMPLOYEE BENEFIT MANAGEMENT SYSTEM (EBMS), on May 17, 2026.

identified May 17, 2026, 10:53 PM UTC

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.

Started: May 17, 2026, 10:53 PM UTC
Resolved: May 22, 2026, 10:54 PM UTC
Duration: 5d
Detected by Pingoru: May 17, 2026, 10:53 PM UTC

Affected components

EMPLOYEE BENEFIT MANAGEMENT SYSTEM (EBMS)

Update timeline

identified May 17, 2026, 10:53 PM UTC

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
resolved May 22, 2026, 10:54 PM UTC

This incident has been resolved.

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