Availity incident

IMAGINE360 ADMINISTRATORS (GPA) - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry B2B transactions are currently unavailable.

Resolved after 6 days 22 hours, affecting IMAGINE360 ADMINISTRATORS (GPA), on May 16, 2026.

identified May 16, 2026, 08:22 AM UTC

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with timeout/VT06_013 errors. Customers are receiving VT05_035 and Invalid Response errors. Next Steps and ETA for resolution: There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.

Started: May 16, 2026, 08:22 AM UTC
Resolved: May 23, 2026, 06:44 AM UTC
Duration: 6d 22h
Detected by Pingoru: May 16, 2026, 08:22 AM UTC

Affected components

IMAGINE360 ADMINISTRATORS (GPA)

Update timeline

identified May 16, 2026, 08:22 AM UTC

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with timeout/VT06_013 errors. Customers are receiving VT05_035 and Invalid Response errors. Next Steps and ETA for resolution: There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
resolved May 23, 2026, 06:44 AM UTC

This incident has been resolved.

Your product runs on more than Availity

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.