Availity incident
MERCY CARE ARIZONA - HCSR Outpatient Auth - HCSR Outpatient Auth transactions are currently unavailable.
Resolved after 2 days 8 hours, affecting MERCY CARE ARIZONA, on May 15, 2026.
We are seeing HCSR Outpatient Auth transactions failing with AV07 errors. Customers are receiving AV07 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
Affected components
Update timeline
- identified May 15, 2026, 09:32 PM UTC
We are seeing HCSR Outpatient Auth transactions failing with AV07 errors. Customers are receiving AV07 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
- resolved May 18, 2026, 05:56 AM UTC
This incident has been resolved.
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