Availity incident
HEALTH PLANS INCORPORATED - 270 - Eligibility and Benefits Inquiry B2B transactions are experiencing intermittent failures.
Resolved after 1 day 1 hour, affecting HEALTH PLANS INCORPORATED, on May 15, 2026.
We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors. Customers are receiving AAA*42 errors. Next Steps and ETA for resolution: Please reach out to the payer for assistance. Availity continues to monitor for resolution.
Affected components
Update timeline
- identified May 15, 2026, 08:28 AM UTC
We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors. Customers are receiving AAA*42 errors. Next Steps and ETA for resolution: Please reach out to the payer for assistance. Availity continues to monitor for resolution.
- resolved May 16, 2026, 10:04 AM UTC
This incident has been resolved.
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