Availity incident

FLORIDA BLUE - Multiple Transactions - Florida Blue, Florida Blue Medicare, Truli for Health: Services Temporarily Unavailable Description: All Florida Blue, Florida Blue Medicare, and Truli for Health (specify transaction/s if applicable, do not spec...

Resolved after 3 days 19 hours, affecting FLORIDA BLUE and TRULI HEALTH and 1 more, on May 14, 2026.

identified May 14, 2026, 03:03 PM UTC

We are seeing Eligibility and Benefits Inquiry, Claim Status Inquiry, Health Care Services Inquiry, HCSR Detailed Auth/Referral, Professional Claims, HCSR Referral, HCSR Inpatient Auth, HCSR Outpatient Auth, HCSR Update and HCSR Void transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.

Started: May 14, 2026, 03:03 PM UTC
Resolved: May 18, 2026, 10:07 AM UTC
Duration: 3d 19h
Detected by Pingoru: May 14, 2026, 03:03 PM UTC

Affected components

FLORIDA BLUETRULI HEALTHFLORIDA BLUE MEDICAREOTHER BLUE PLANSFLORIDA BLUE MEMBER COVERAGEG00590

Update timeline

identified May 14, 2026, 03:03 PM UTC

We are seeing Eligibility and Benefits Inquiry, Claim Status Inquiry, Health Care Services Inquiry, HCSR Detailed Auth/Referral, Professional Claims, HCSR Referral, HCSR Inpatient Auth, HCSR Outpatient Auth, HCSR Update and HCSR Void transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.
resolved May 18, 2026, 10:07 AM UTC

This incident has been resolved.

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