Availity incident

WELLCARE NEW YORK - Health Care Services Inquiry - Health Care Services Inquiry transactions are experiencing intermittent failures.

Resolved after 4 hours 32 minutes, affecting WELLCARE NEW YORK, on May 13, 2026.

identified May 13, 2026, 03:36 PM UTC

We are seeing Health Care Services Inquiry transactions failing with Timeout/No Response Received errors. Customers are receiving AV01 errors. Next Steps and ETA for resolution: Availity continues to monitor for resolution.

Started: May 13, 2026, 03:36 PM UTC
Resolved: May 13, 2026, 08:08 PM UTC
Duration: 4h 32m
Detected by Pingoru: May 13, 2026, 03:36 PM UTC

Affected components

WELLCARE NEW YORK

Update timeline

identified May 13, 2026, 03:36 PM UTC

We are seeing Health Care Services Inquiry transactions failing with Timeout/No Response Received errors. Customers are receiving AV01 errors. Next Steps and ETA for resolution: Availity continues to monitor for resolution.
resolved May 13, 2026, 08:08 PM UTC

This incident has been resolved.

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