Availity incident

Multiple Payers - SENTARA HEALTH PLANS, OPTIMA/SENTARA - 270 - Eligibility and Benefits Inquiry transactions are currently unavailable.

Resolved after 14 hours 2 minutes, affecting SENTARA HEALTH PLANS and OPTIMA/SENTARA, on May 11, 2026.

identified May 11, 2026, 07:44 AM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.

Started: May 11, 2026, 07:44 AM UTC
Resolved: May 11, 2026, 09:47 PM UTC
Duration: 14h 2m
Detected by Pingoru: May 11, 2026, 07:44 AM UTC

Affected components

SENTARA HEALTH PLANSOPTIMA/SENTARA

Update timeline

identified May 11, 2026, 07:44 AM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
resolved May 11, 2026, 09:47 PM UTC

This incident has been resolved.

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