Availity incident
ZING HEALTH - 270/276 - Claim Status Inquiry B2B transactions are currently unavailable.
Resolved after 14 hours 58 minutes, affecting ZING HEALTH, on May 11, 2026.
We are seeing Claim Status Inquiry and Eligibility and Benefits Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
Affected components
Update timeline
- identified May 11, 2026, 06:39 AM UTC
We are seeing Claim Status Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
- identified May 11, 2026, 07:45 AM UTC
We are seeing Claim Status Inquiry and Eligibility and Benefits Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
- resolved May 11, 2026, 09:38 PM UTC
This incident has been resolved.
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