Availity incident
CENTENE - Multiple Transactions - HCSR Outpatient Auth, HCSR Inpatient Auth, HCSR Detailed Auth/Referral and Health Care Services Inquiry transactions are currently unavailable.
Resolved after 2 hours 48 minutes, affecting SUPERIOR HEALTHPLAN and MANAGED HEALTH SERVICES - WI and 1 more, on May 11, 2026.
We are seeing HCSR Outpatient Auth, HCSR Inpatient Auth, HCSR Detailed Auth/Referral and Health Care Services Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
Affected components
Update timeline
- identified May 11, 2026, 06:46 AM UTC
We are seeing HCSR Outpatient Auth, HCSR Inpatient Auth, HCSR Detailed Auth/Referral and Health Care Services Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
- identified May 11, 2026, 06:47 AM UTC
We are seeing HCSR Outpatient Auth, HCSR Inpatient Auth, HCSR Detailed Auth/Referral and Health Care Services Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
- resolved May 11, 2026, 09:34 AM UTC
This incident has been resolved.
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