Availity incident
FLORIDA BLUE - Multiple Transactions - HCSR Detailed Auth/Referral and Eligibility and Benefits Inquiry transactions are experiencing intermittent failures.
Resolved after 1 day, affecting FLORIDA BLUE and OTHER BLUE PLANS, on May 10, 2026.
We are seeing HCSR Detailed Auth/Referral and Eligibility and Benefits Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
Affected components
Update timeline
- identified May 10, 2026, 10:02 AM UTC
We are seeing HCSR Detailed Auth/Referral and Eligibility and Benefits Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
- resolved May 11, 2026, 10:06 AM UTC
This incident has been resolved.
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