Availity incident

Multiple Payers - PARKLAND COMMUNITY HEALTH PLAN, EMBLM, EMBLEM HEALTH - GROUP HEALTH INCORPORATED (GHI) - 270 - Eligibility and Benefits Inquiry B2B transactions are currently unavailable.

Resolved after 14 hours 51 minutes, affecting PARKLAND COMMUNITY HEALTH PLAN and EMBLM and 1 more, on May 10, 2026.

identified May 10, 2026, 08:26 AM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.

Started: May 10, 2026, 08:26 AM UTC
Resolved: May 10, 2026, 11:18 PM UTC
Duration: 14h 51m
Detected by Pingoru: May 10, 2026, 08:26 AM UTC

Affected components

PARKLAND COMMUNITY HEALTH PLANEMBLMEMBLEM HEALTH - GROUP HEALTH INCORPORATED (GHI)

Update timeline

identified May 10, 2026, 08:26 AM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
resolved May 10, 2026, 11:18 PM UTC

This incident has been resolved.

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