Availity incident

BCBS of New York (Excellus) - 270 - Eligibility and Benefits Inquiry B2B transactions are currently unavailable.

Resolved after 1 day 1 hour, affecting BCBS of New York (Excellus), on May 10, 2026.

identified May 10, 2026, 04:41 AM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors. Customers are receiving AAA*42 errors. Next Steps and ETA for resolution: Please reach out to the payer for assistance. Availity continues to monitor for resolution.

Started: May 10, 2026, 04:39 AM UTC
Resolved: May 11, 2026, 06:27 AM UTC
Duration: 1d 1h
Detected by Pingoru: May 10, 2026, 04:39 AM UTC

Affected components

BCBS of New York (Excellus)

Update timeline

identified May 10, 2026, 04:39 AM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors. Customers are receiving AAA*42 errors. Next Steps and ETA for resolution: Please reach out to the payer for assistance. Availity continues to monitor for resolution.
identified May 10, 2026, 04:41 AM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors. Customers are receiving AAA*42 errors. Next Steps and ETA for resolution: Please reach out to the payer for assistance. Availity continues to monitor for resolution.
resolved May 11, 2026, 06:27 AM UTC

This incident has been resolved.

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